Privacy Policy

This Privacy Policy describes how Dream Connect (“we,” “us,” or “our”) collects, uses, and shares your Personal Information when you visit or make a purchase from our e-commerce website, dreamconnect.biz (the “Site”).

1. Information We Collect

A. Information You Provide Directly (Order Information)

When you make a purchase or attempt to make a purchase through the Site, we collect the following information necessary to process your order:

• Identification Data: Name, phone number, email address (if provided).
• Shipping/Billing Data: Billing address and shipping address.
• Financial Data: Payment information (e.g., credit/debit card details, UPI, net banking) which is processed securely by our third-party payment gateway and is generally not stored by us.

B. Information Collected Automatically (Device Information)

When you visit the Site, we automatically collect certain information about your device and browsing activity, such as:

• Technical Data: IP address, web browser type, time zone, and cookies installed on your device.
• Usage Data: Pages or products you view, referring websites/search terms, and interactions with the Site.

2. How We Use Your Information

• To Fulfill Orders (Primary Use): Process transactions, arrange shipping, provide order confirmations/invoices, and communicate about your purchase.
• Customer Service: Respond to inquiries, concerns, and support requests.
• Security & Fraud Prevention: Screen orders for potential risk or fraud.
• Marketing & Personalization (With Consent): Share information about our products/services based on your preferences. You can opt out anytime.
• Site Improvement: Generate analytics to improve and optimize the Site experience.

3. Sharing Your Personal Information

We may share Personal Information with third parties to help us use your data as described above:

• Service Providers: Partners who perform functions on our behalf, such as:
  • Payment Gateways: To process your financial transactions securely.
  • Shipping/Logistics Partners: To deliver your products.
  • Hosting & IT Support: To maintain Site functionality and security.
• Analytics: We use services like Google Analytics to understand how customers use the Site. Learn more about how Google uses data here: Google Privacy Policy.
• Legal Compliance: We may share information to comply with laws and regulations, respond to lawful requests (e.g., subpoenas or warrants), or protect our rights.

4. Your Rights

You may request access to the personal information we hold about you and ask that it be corrected, updated, or deleted. To exercise these rights, please contact us using the details below.

5. Data Retention

When you place an order through the Site, we maintain your Order Information for our records unless and until you ask us to delete it, or as required to comply with legal obligations.

6. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, questions, or complaints, please contact us at: helpdesk.dreamconnect@gmail.com.